Release Notes

New
Find out about the latest Genesys Cloud releases.

Announcements

Learn about updates to user interface and experience, platform, and deprecations.

Are you a new user?

Learn about installation and configuration procedures.

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Business users

Chat, video, directory, hierarchy views, screen sharing, and file sharing.

Administrators

Setup and management of your Genesys Cloud organization.

Contact center managers

Customer interaction functionality for managers.

Contact center agents

Customer interaction functionality for agents.

Embrace Genesys Cloud AI

Use Genesys Cloud to transform AI innovation into your customer experience platform. Collect and analyze real time data to uncover patterns and predict behavior.

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Resources

Education, services, support, apps, security, and legal.

Solutions, subscription plans, licensing, and pricing

Genesys Cloud product solutions, subscriptions, license tiers, and comparison plans.

FAQs

See our most frequently asked questions.

Glossary

Learn about terms used in Genesys Cloud.